How to make a Complaint
What is a Member Protection Officer?
If you have a concern, issue or complaint regarding how you or your child is being treated by the Club you can talk to a Member Protection Officer (MPO).
An MPO is a trusted, approachable person within our Artistic Swimming Club, who has had training to ensure our environment is safe, inclusive, and respectful for everyone.
The MPO is the first point of contact if you have concerns about inappropriate behaviour, discrimination, harassment, bullying, or any breaches of our club's codes of conduct.
They can provide information on policies and procedures, offer guidance on your options, and support you in resolving issues in a fair and confidential manner.
Importantly, the MPO is not there to investigate complaints, but to listen, advise, and connect you with the right pathways to address your concerns.
How to contact a Member Protection Officer.
There are 3 MPO’s at Sydney Emeralds.
You can contact them via this confidential email (only for MPO issues) emeraldsintegrity@gmail.com o
| Alex Chen | Catherine Sengupta | Rebecca Sambo |
| 0405 600 286 | 0405 917 944 | 0481 157 866 |
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Other ways of reporting if you are concerned.
- Dial 000 if a person is in imminent danger
- Contact NSW Police on 131444 is you are concerned a person has been harmed or may be harmed.
- For child safeguarding or discrimination issues you can contact Sports Integrity Australia on 1300 027 232, or via their online complaints form https://www.
sportintegrity.gov.au/contact- , or via their app.us/make-an-integrity- complaint-or-report - Sporting issues that do not involve child safeguarding or discrimination may be reported to the Club, Artistic Swimming NSW, or Artistic Swimming Australia. If in doubt, ask the MPO for advice.